Terms & Conditions

Last updated: May 2026

These terms and conditions govern your use of the services provided by Big Bark Dog Daycare ("Big Bark", "we", "us", "our"), operating in South Wales. By booking any service with Big Bark, you agree to these terms.

1. Services

Big Bark provides dog daycare, home boarding, dog walking, puppy visits, beach walks and e-bike forest adventures as described on this website. All services are subject to availability and the results of an initial home visit and trial period.

2. Bookings

• All new clients must complete a free home visit and trial period before regular bookings can commence.
• Bookings are confirmed via telephone, text or email. A confirmation constitutes a binding agreement.
• Big Bark reserves the right to decline or cancel bookings at its discretion.

3. Health & Vaccination

• All dogs must be up to date with vaccinations, worming and flea treatment.
• Owners must inform Big Bark of any known health conditions, injuries or recent illness prior to any booking.
• Dogs showing signs of illness on the day of a booking may be refused care for the protection of other animals.

4. Cancellation Policy

• Please give as much notice as possible when cancelling a booking.
• Cancellations made with less than 24 hours' notice may incur a cancellation fee.
• Big Bark may cancel a booking in exceptional circumstances and will notify the owner as soon as possible.

5. Payment

Payment terms are agreed at the time of booking. Big Bark accepts cash and bank transfer. Invoices are due on completion of service unless otherwise agreed.

6. Liability

• Big Bark is fully insured with PetPlan Sanctuary pet business insurance.
• Whilst every care is taken, Big Bark cannot be held liable for injury, illness or loss caused by the actions of another animal or unforeseen circumstances.
• Owners remain legally and financially responsible for any damage, injury or loss caused by their dog.

7. Emergency Veterinary Care

In the event of a veterinary emergency, Big Bark will attempt to contact the owner immediately. If the owner cannot be reached, Big Bark may authorise emergency veterinary treatment. All costs arising from emergency treatment are the responsibility of the dog owner.

8. Photography

Big Bark may take photographs or short video clips during walks and daycare. These may be shared with the owner via WhatsApp and may be used on Big Bark's website or social media. If you do not wish for your dog's image to be used publicly, please notify us in writing.

9. Changes to These Terms

Big Bark reserves the right to update these terms at any time. Changes will be published on this page. Continued use of our services following any update constitutes acceptance of the revised terms.

10. Contact

For any questions regarding these terms, please contact us by phone on 07790 797256 or through the contact form on our website.